Most orders are processed within 1–3 business days. During new collection launches or holiday periods, processing times may be slightly longer. You will receive a shipping confirmation once your order is on its way.

We offer worldwide shipping to most countries and regions. Some remote areas may be excluded. If your location is not available at checkout, please contact our support team.

Delivery times vary depending on your location and the shipping method selected at checkout. Estimated delivery times are shown below.

International orders may be subject to import duties, taxes, and customs fees, which are determined by your country’s regulations. These fees are the responsibility of the recipient and are not included in the product or shipping cost.

Once your order ships, you’ll receive an email with your tracking number and link. You can also log in to your KIVOOS account to track your order anytime.

If your package is delayed or appears to be lost, please contact our support team. We will work with the carrier to resolve the issue as quickly as possible.

If your package arrives damaged, please contact us within 7 days of delivery with photos of the packaging and the items. We will arrange a replacement or solution promptly.