KIVOOS SUPPORT
Everything you need to build, display, and care for your world.
Orders & Shipping
Once your order has shipped, you will receive a shipping confirmation email with a tracking number and link.
Please check your spam folder first. If you still cannot find it, contact our support team with your order number.
Most orders are processed within 1–3 business days.
During new collection launches or holiday periods, processing times may be slightly longer.
Yes — KIVOOS ships worldwide.
Shipping times and available carriers may vary depending on your region.
Tracking updates can occasionally take 24–48 hours to appear after shipment.
If your tracking hasn’t updated for several days, please contact our support team and we’ll gladly help.
If your order has not yet been processed, we may still be able to update your address.
Please contact us as soon as possible after placing your order.
We recommend checking nearby safe locations, reception desks, or with neighbors first.
If you still cannot locate your package, please reach out to us and we’ll help investigate the issue.
Missing Pieces
Please contact us with your order number, product name, and the missing part number if available.
Please email our support team with:
- 1. Your order number
- 2.The missing piece number
- 3.A photo of the instruction step (if possible)
We’ll arrange replacement parts as quickly as possible.
Replacement parts are typically processed within 3–5 business days.
Delivery times depend on your region.
Yes.
If any piece arrives damaged, contact us with photos and we’ll help arrange a replacement.
Building Instructions
Printed instructions are included with every model.
Digital versions may also be available on selected product pages.
Each world is designed to be immersive and rewarding.
Difficulty levels may vary by collection, but most models are beginner-friendly with patience and attention to detail.
Assembly times vary depending on the complexity of the world.
Some builds can be completed in a few hours, while larger worlds may become multi-evening experiences.
Most models can be assembled with the included components only.
Tweezers or precision tools may help with smaller details.
KIVOOS worlds are recommended for teenagers and adults due to small parts and intricate assembly steps.
Returns & Refunds
Unused items in original packaging may be returned within 14 days of delivery.
Please contact our support team before returning any item.
Because many models contain delicate small parts, opened products may not be eligible for return unless damaged or defective.
If your order arrives damaged, please contact us within 7 days with photos of the packaging and product.
We’ll work quickly to make it right.
Once your return is received and inspected, refunds are typically processed within 5–10 business days.
Our support team is here to help you
build your world with confidence.