DELIVERY &SHIPPING

Thoughtfully packed.
Carefully delivered.

Every Kivoos world is prepared with care
to ensure it arrives safely and beautifully.

14 Day Returns

You have 14 days from the delivery date to request a return for eligible items.

Damaged Items Covered

If your item arrives damaged or incorrect, we'll makeit right.

Fast Refund Processing

Refunds are processed within 3-14 business days after we receive your return.

Dedicated Support

Our team is here to support you at every step of the way. We're always happy to help.

OUR POLICY

Returns & Refunds

Return Eligibility

Items must be unused, in original condition, and in the original packaging.

Non-returnable Items

Items that have been assembled, used, or modified are not eligible for return.

Damaged or Incorrect Orders

Please contact us within 7 days of delivery with photos of the issue.

Refund Processing

Refunds are processed within 3-14 business days after we receive your return.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Exchanges

We currently do not offer direct exchanges. Please place a new order if you need a different item.

CRAFTED TO LAST