Politique d’expédition

🌍 Worldwide Shipping Policy

We are excited to offer convenient standard shipping services to our global customers. Whether you are in Asia, the Americas, Australia, or Europe, we strive to ensure your order reaches you on time.

🛒 Shipping Times and Costs

• Asia: 3-8 business days, free shipping for orders over $65 USD, $5 USD shipping cost for orders below $65 USD.
• The Americas: 5-12 business days, free shipping for orders over $65 USD, $10 USD shipping cost for orders below $65 USD.
• Australia: 5-12 business days, free shipping for orders over $65 USD, $10 USD shipping cost for orders below $65 USD.
• Europe: 5-12 business days, free shipping for orders over $65 USD, $10 USD shipping cost for orders below $65 USD.

🕒 Order Processing Time

All orders will be processed and shipped within 1-2 business days after placing the order. Please note that processing times may be delayed due to holidays or stock availability.

✨ Order Cancellation and Address Change

• Order Cancellation: If you wish to cancel your order, please contact customer service within 24 hours of confirming your order. After this period, we may not be able to cancel your order, as it may have already entered the shipping process.
• Address Change: If you need to change the delivery address, please contact us within 24 hours before the order is shipped. After this time, we may not be able to update the address, as the order may have already been dispatched.

🚚 Tracking Service

Once your order has been shipped, we will send you an email with the tracking number so you can check the shipping status of your order.

📦 Shipping Delays

We will do our best to ensure timely delivery, but due to uncontrollable factors (such as weather, shipping peak seasons, etc.), the actual arrival time may be delayed. We will keep in contact with the shipping company and provide you with the latest shipping updates.

🎄 Holiday Season Arrangements

During major holidays (such as Halloween, Christmas, etc.), processing and shipping times may be delayed. Please plan your purchases in advance to ensure timely delivery.

📦 Lost or Stolen Packages

If your package is lost in transit, please contact customer service immediately (hello@Kivoos.com). If the package has not been marked as "delivered" and has not arrived within 45 days from the shipping date, we will replace your order free of charge. Please note that once the package is marked as "delivered" by the courier, we are not responsible for lost or stolen items.

🚫 Customs Duties and Taxes

International shipments may be subject to customs duties, taxes, and clearance fees, which are the responsibility of the customer. If the customer refuses to accept the package due to customs duties or taxes, they will be responsible for all return shipping, customs charges, and handling fees.

⚠️ Special Reminders

• PO Boxes and APO/FPO addresses: We cannot ship to PO Boxes or APO/FPO addresses.
• If the package is damaged, please do not open it. Contact the courier first and report the issue to us. We will assist you with the claim.
• Actual delivery times may be affected by flight arrangements, weather conditions, and other external factors. Please refer to the tracking information for the most accurate delivery date.